Refunds & Replacements

Damaged, defective, or wrong item — we'll replace it free

If your book arrives damaged, misprinted, or isn't what you ordered, email us at Books@artfulquill.net within 30 days of the shipping date with your order number and a photo of the problem. We'll send a replacement at no cost to you. You don't need to send the original back.

Returns

Because every book is printed individually for you, we can't accept returns or exchanges of correctly-printed books. There's no shelf for it to go back to.

Cancellations

Orders go to our printer immediately, so we usually can't cancel once you've paid. Email us right away and we'll try — but we can't promise it.

If your order doesn't arrive

Email us. If it's genuinely lost in transit, we'll replace it or refund it.

Print variation

Small differences in ink colour and trim position are normal in print-on-demand and aren't defects. If you're unsure, send a photo and we'll take a look.