Refunds & Replacements

Damaged, defective, or wrong item — we'll replace it free

If your book arrives damaged, misprinted, or isn't what you ordered, email us at Books@artfulquill.net within 30 days of the shipping date with your order number and clear photos of the problem. We'll make it right with a replacement copy — that replacement is our remedy, rather than a cash refund.

For a single book, we send a free replacement, and you usually won't need to return the original. We may ask for the item to be sent back before we replace it. For a complete set, we do ask that the set be returned first, and we'll include the return instructions when you email us.

There is one replacement per order, and we reserve the right to decline a claim that appears altered or made in bad faith.

Returns

Because every book is printed individually for you, we can't accept returns or exchanges of correctly-printed books. There's no shelf for it to go back to.

Cancellations

Orders go to our printer immediately, so we usually can't cancel once you've paid. Email us right away and we'll try — but we can't promise it.

If your order doesn't arrive

Email us at Books@artfulquill.net and we'll look into it. If tracking shows your order was delivered, we consider it delivered: we're glad to help chase it with the carrier, but we can't automatically send a second copy. If tracking shows it lost or never delivered, we'll replace it or refund it.

Print variation

Small differences in ink color and trim position are normal in print-on-demand and aren't defects. If you're unsure, send a photo and we'll take a look.

Games

Game purchases are refunded through Google Play or the App Store.